Terms & Conditions

1) Acceptance of Terms

These Terms & Conditions (“Terms”) govern your purchase and use of products and services offered by AAIITechnologies Private Limited (“AAIITechnologies”, “we”, “us”, “our”). By placing an order, signing a quotation/SOW, accessing our software/firmware, or using our holographic solutions, you agree to be bound by these Terms.

If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company.

2) About the Company

AAIITechnologies Private Limited provides hologram hardware, content, and related software/firmware and services for medicine, retail, advertising, and gaming industries in India.

3) Scope of Products & Services

We design, manufacture, supply, install, and/or maintain hologram hardware; create and deploy holographic content; and provide supporting software/firmware, integrations, and training. Detailed inclusions/exclusions, service levels, and timelines will be defined in our quotation, invoice, or statement of work (“SOW”).

• Trials/Demos: Trial access or demo units are provided “as-is” and may be time-limited.
• Pilot/Beta: Pilot or beta features may change, break, or be withdrawn without notice.
• Customization: Custom content/integrations are delivered per SOW and may incur separate fees.

4) Orders, Pricing & Payments

• Quotations: Quotes are typically valid for the period stated on the quote. Prices are exclusive of applicable taxes unless specified.
• Taxes: Applicable Indian taxes (e.g., GST) will be charged as per law. Tax invoices will be issued.
• Advance & Milestones: Orders may require advances and milestone payments as mentioned in the quote/SOW.
• Late Payments: We may suspend delivery or services for overdue amounts and charge interest as permitted by law.
• Cancellations/Returns: Hardware and customized content/services are generally non-returnable/non-refundable once accepted or delivered, except as required by law or expressly agreed in writing.

5) Acceptable Use

You agree not to misuse our products/services. Without limitation, you will not:

• Reverse engineer, decompile, or bypass technical protections except as permitted by law.
• Use the products to violate intellectual property, privacy, or other rights.
• Deploy unlawful, harmful, obscene, defamatory, or misleading content.
• Make unsubstantiated claims (especially medical or therapeutic claims) through holographic content.

6) Intellectual Property

• Our IP: We retain all rights in our hardware designs, software/firmware, SDKs, documentation, and brand assets. No rights are granted except those expressly stated in these Terms or the SOW.
• Your Content: You retain rights in content you supply. You grant us a limited license to use such content solely to deliver the SOW (creation, testing, deployment, support).
• Feedback: Suggestions or feedback you provide may be used by us without obligation.

7) Healthcare & Advertising Compliance

If you operate in healthcare/medicine, you are solely responsible for ensuring compliance with applicable Indian laws, rules, and guidelines (including those issued by relevant authorities and industry bodies such as the Ministry of Health & Family Welfare and ASCI). You must not use our holograms to display prohibited or misleading medical claims.

In advertising and retail use-cases, you agree to comply with applicable consumer protection, labeling, and advertising standards.

8) Third-Party Hardware/Software

Our solutions may rely on third-party components, platforms, or integrations. Their availability and performance are subject to those third parties. We are not liable for outages or changes beyond our reasonable control.

9) Delivery, Installation & Risk

• Shipping: Shipping, insurance, and handling are as per the quote. Risk passes on delivery unless on-site installation is included.
• Site Readiness: You must ensure power, mounts, network, and environmental readiness per our guidelines before installation.
• Acceptance: Acceptance occurs on installation completion or, if no installation, upon delivery or first use—whichever occurs earlier.

10) Warranties & Disclaimers

• Hardware Warranty: As specified on the invoice/SOW (parts excluded by misuse, accidental damage, unauthorized repair, or operating outside guidelines).
• Services & Content: Provided using reasonable care and skill. Creative outcomes are subjective; minor variations are not defects.
• Disclaimer: Except as expressly stated, products/services are provided “as-is” without warranties (express or implied) to the maximum extent permitted by Indian law.

11) Limitation of Liability

To the maximum extent permitted by law, AAIITechnologies is not liable for indirect, incidental, special, punitive, or consequential damages, loss of profits, revenue, or data. Our aggregate liability arising out of or relating to the products/services shall not exceed the amounts actually paid by you for the specific SOW giving rise to the claim.

12) Indemnity

You agree to indemnify and hold harmless AAIITechnologies, its directors, officers, and employees from claims, damages, liabilities, and expenses arising from (a) your content or instructions, (b) your misuse or unlawful use of the products/services, or (c) your breach of these Terms or applicable laws.

13) Privacy & Data

We handle personal data in accordance with our Privacy Policy (link to your privacy page). Where we process data on your behalf, we will do so per your documented instructions in the SOW, subject to applicable Indian data protection laws.

14) Confidentiality (Custom Projects)

Each party shall keep confidential any non-public business, technical, or financial information disclosed by the other and use it solely to perform obligations under the SOW. This obligation survives termination.

15) Suspension & Termination

We may suspend or terminate services for material breach (including non-payment), unlawful use, or security risks. Upon termination, all licenses granted to you (if any) will cease, and you must cease use of our IP and return/erase confidential material as instructed.

16) Force Majeure

Neither party is liable for delays or failures due to events beyond reasonable control (including acts of God, natural disasters, labour disputes, war, terrorism, epidemics, government actions, internet or power failures). Obligations resume when the event ends.

17) Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Courts at Chennai, Tamil Nadu shall have exclusive jurisdiction. Parties may mutually agree to resolve disputes by arbitration in Chennai under the Arbitration and Conciliation Act, 1996, with proceedings in English.

18) Changes to these Terms

We may update these Terms from time to time. Material changes will be indicated by updating the “Last updated” date above. Continued use after changes constitutes acceptance of the updated Terms.

19) Contact

If you have any questions about these Terms, please reach out:

Note: This page provides general terms suitable for standard commercial use in India and is not legal advice. For specialized use-cases, please seek independent legal counsel.